Shipping policy

Shipping Policy

Last Updated: September 29, 2025

At Pickle Coffee LLC, we roast fresh coffee to order and ship nationwide throughout the United States. Please read our shipping policy carefully to understand our procedures and timelines.

SHIPPING LOCATIONS

Domestic Shipping: We currently ship to all 50 states within the United States, including Alaska and Hawaii.

International Shipping: At this time, we do not offer international shipping. We only ship within the United States.

P.O. Boxes and APO/FPO Addresses: We can ship to P.O. Boxes and military APO/FPO addresses within the United States.

PROCESSING TIME

Fresh Roasted to Order: Because we roast our coffee fresh to order, please allow 1-3 business days for us to roast and prepare your order for shipment.

Order Cutoff: Orders placed before 12:00 PM PST Monday through Friday will be processed the same business day. Orders placed after 12:00 PM PST or on weekends/holidays will be processed the next business day.

Business Days: Business days are Monday through Friday, excluding federal holidays.

SHIPPING METHODS & DELIVERY TIME

Standard Shipping:

  • Estimated delivery: 5-10 business days after your order ships
  • Available for all U.S. addresses

Expedited Shipping (if available):

  • Delivery times vary based on service selected at checkout
  • Additional fees apply

Total Time: Please allow 6-13 business days total from the time you place your order until delivery (1-3 days processing + 5-10 days shipping).

Peak Seasons: During holidays and peak seasons, processing and delivery times may be longer than usual. We will notify you of any significant delays.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Your shipping address
  • The weight and size of your order
  • The shipping method selected

Free Shipping Promotions: We occasionally offer free shipping promotions. Terms and minimum order requirements will be clearly stated during checkout.

TRACKING YOUR ORDER

Tracking Information: Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your package's journey.

Carrier Services: We primarily ship via USPS, UPS, or FedEx. The carrier will be specified in your shipping confirmation email.

Tracking Issues: If your tracking information hasn't updated in several days or shows unusual activity, please contact us at roasters@picklecoffee.com.

ADDRESS ACCURACY

Your Responsibility: You are responsible for providing an accurate and complete shipping address. Please double-check your shipping address before completing your order.

Address Changes Before Shipping: If you need to change your shipping address and we have not yet shipped your order, please email us immediately at roasters@picklecoffee.com with:

  • Your order number
  • The correct shipping address

We will update your address at no additional charge if the order hasn't shipped yet.

Address Changes After Shipping: If your order has already shipped and you provided an incorrect address, you are responsible for:

  • Retrieving the package from the incorrect address, or
  • Contacting the carrier directly to request a package reroute (additional fees may apply), or
  • Filing an address correction request with the carrier

Pickle Coffee LLC cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

DELIVERY ISSUES

Package Marked as Delivered: If your tracking information shows your package as delivered but you have not received it, please:

  1. Check around your delivery location (front door, back door, mailbox, package room, etc.)
  2. Ask neighbors if they received the package by mistake
  3. Check with household members or building management
  4. Wait 24-48 hours, as sometimes packages are marked delivered before actual delivery
  5. Contact the carrier directly using your tracking number to file a claim

Lost or Stolen Packages: Once a package is marked as delivered by the carrier, Pickle Coffee LLC is not responsible for lost or stolen packages. However, we want to help. Please contact us at roasters@picklecoffee.com and we will do our best to assist you in resolving the issue.

Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery at roasters@picklecoffee.com with:

  • Your order number
  • Photos of the damaged packaging
  • Photos of any damaged products

We will file a claim with the carrier and arrange for a replacement shipment at no charge to you.

Delivery Delays: While we strive to meet our estimated delivery times, we cannot guarantee delivery dates. Delays may occur due to weather conditions, carrier delays, or other circumstances beyond our control. We are not responsible for delays caused by the shipping carrier.

UNDELIVERABLE PACKAGES

If a package is returned to us as undeliverable due to an incorrect address, refused delivery, or multiple failed delivery attempts:

  • We will contact you at the email address associated with your order
  • You may be responsible for additional shipping charges to re-send the order
  • If the package is returned and we cannot reach you within 30 days, the order may be canceled and refunded minus original shipping costs and a 15% restocking fee

SUBSCRIPTION ORDERS

Recurring Shipments: Subscription orders ship automatically according to your selected frequency (weekly, bi-weekly, monthly, etc.).

Subscription Shipping: Subscription orders receive the same processing and shipping timelines as one-time orders.

Address Updates: You can update your subscription shipping address at any time by logging into your account or contacting us at roasters@picklecoffee.com. Changes must be made at least 48 hours before your next scheduled shipment.

Skipping Shipments: You may skip a subscription shipment through your account settings up to 48 hours before the scheduled processing date.

HOLIDAYS & BUSINESS CLOSURES

We do not process or ship orders on federal holidays or during scheduled business closures. Orders placed during these times will be processed on the next business day.

Major Holidays When We're Closed:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

We will announce any additional closure dates on our website and via email to active customers.

BULK ORDERS

For bulk orders (10+ bags of coffee or orders over $500), please contact us at roasters@picklecoffee.com before placing your order. We may be able to arrange special shipping rates or delivery options for large orders.

CUSTOMER SERVICE

If you have any questions about shipping, tracking, or delivery, please contact us:

Email: roasters@picklecoffee.com

We typically respond to all shipping inquiries within 1 business day.

LIMITATION OF LIABILITY

Pickle Coffee LLC is not responsible for:

  • Delays caused by the shipping carrier, weather, natural disasters, or other events beyond our control
  • Packages lost or stolen after being marked as delivered by the carrier
  • Additional costs incurred due to incorrect addresses provided by the customer
  • Customs delays or international shipping issues (we only ship domestically at this time)

We will make every reasonable effort to assist you with shipping issues, but ultimately the carrier is responsible for safe and timely delivery once the package leaves our facility.

Please Note: This shipping policy is subject to change at any time. We will post any updates to this page with a revised "Last Updated" date. Your use of our website and services constitutes acceptance of our current shipping policy.